In 2011 APW Celebrated 25 Years of Excellence

In 2011 APW celebrated 25 years of successful trading, we ask each of the APW Branch Managers to explain how APW continues to be the leader in its field.

Natasha Howard, Associate Director, Cobham Branch said, "APW is focused 100% on Lettings and Property Management and is aware that in a market where most agents are stretching their resources to offer Sales, Mortgages, Insurance deals and more, APW has something very special to boast about. Often agents claiming exclusivity to lettings have sales properties on their websites and cannot offer the same amount of dedication as APW.

We believe in tailoring our services to the individual needs of each Landlord and can do so as we have both the time and the staff to ensure that each client is given the personal treatment that they deserve. We are proud to say that over 70% of our business comes from recommendation.

APW is committed to improvement and we strive to ensure that all of our staff is trained to the highest standard thus enabling each team member to continuously offer the exceptional service for which APW is renowned. We recently received the following feedback from a satisfied Landlord:

"I received a totally flawless service from the time I first contacted APW through to the Tenant occupying. It is exceptional and refreshing to find a company that does exactly what it says. I am massively impressed by your organisation." MF, Landlord

Jamie Wheatley, Associate Director, Weybridge and Esher Branches further explains, "APW prides itself on its in-house property management service which is, quite literally, second to none. Each property is appointed its own property manager; this person knows your house and meets your Tenant. Many other agents run a centralised, impersonal call-centre style management service, but at APW we know how important it is for you to speak to the same person - someone who knows you and your home.

Property Management is about providing a swift, professional and courteous service to the Tenant, while ensuring value for money and expert knowledge of the home to the Landlord. Regular property inspections ensure that any defects are noticed early and dealt with quickly to avoid deterioration.

Property Management is more than broken boilers and faulty washing machines; it is an ongoing professional relationship between Landlord and Agent that requires maturity and expertise.

As one of our Landlords said recently: "After almost 25 years, we do look upon all you helpful people at APW as friends. We wanted to thank you all very much for your help and support over the recent decades. Your advice has always been informed and ever useful during this time." JH, Landlord.

Mary Charsley, Associate Director, Sunninghill Branch summed up APW's continued success when she said, "APW is committed to having a highly trained and motivated team. ARLA (Association of Residential Letting Agents) licensed members of staff are employed in each of our offices and are available to the public at all times to offer expert advice.

We take the ongoing professional development of all of our staff very seriously and even the most highly qualified and experienced team members dedicate time to a wide range of training courses, seminars and workshops every year.

New members of staff have a personal training plan, overseen by their Branch Manager, and are regularly assessed to guarantee their career progression. By keeping abreast of new legislation and complying with the ARLA code of practice, APW offers a truly professional service to both Landlords and Tenants at all times.

A Tenant recently wrote: "Finally, I want to say thank you and offer my sincere appreciation to you and your colleagues. I think one of the key reasons we stayed in this property so long (8 years) is because of your extremely professional style and caring attitude towards us." MJ, Tenant.

It is not by chance that APW has enjoyed 25 years of successful trading, but by dedicating its efforts tirelessly to providing the most exceptional customer service and customer care exclusively to lettings.

If you would like to share in APW's success, please contact your local APW office for all your letting and rental needs. A member of the multi-award winning team will be happy to help you.